Black Rock Oceanfront Resort will resume to limited Hotel operations on June 15, 2020.  Please standby for further information. Thank you for your patience.  Call reservations at 1.877.762.5011 to book your stay!

Photo: Hello Nature Adventure Tours www.hellonature.ca

Cancellation Policy

Black Rock Oceanfront Resort is currently closed, scheduled to reopen on June 15, 2020!  Upon reopening, there will be operational restrictions set in place, that we will share with our guests.  Scroll down to check out our new promotional offerings!

Until we officially reopen, it is still time to stay home, practice social distancing, and follow government mandates, in order to help stop the spread of novel coronavirus.

If your travel plans have been interrupted, we would like to offer you 10% off your current rate anytime this year or in 2021 if you choose to rebook instead of cancelling.  Alternatively, we can hold your deposit as a credit to apply once you know when you will be able to travel.

As we continue to monitor the impact of COVID–19, the Black Rock Oceanfront Resort 2020 cancellation policy is as follows:

  • The policy applies to any reservation for any future arrival date.
  • Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, this policy remains effective during all operational closures.
  • We will waive all fees associated with the cancellation of the booking.
  • Applies to all booking channels.
  • A more restrictive cancellation policy may apply to a limited number of high-demand dates.

Cancellation Policy Frequently Asked Questions

Q: Why are you making this change?
R:
 Black Rock Oceanfront Resort has a loyal customer base which has been negatively impacted by the current climate. This change will give you the flexibility and peace of mind you need when making a reservation.


Q: I didn’t book through blackrockresort.com, how do I cancel my reservation?
A:
 If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.


Q: I am trying on blackrockresort.com to cancel an existing reservation I booked on that site, but the website is telling me that I can’t cancel the reservation. What should I do?
R:
 When you booked, your reservation had a specific cancellation policy. This new policy supersedes that policy. If you booked the reservation through Black Rock’s Central Reservations Office or on blackrock.com, we can assist with the cancellation. Additionally, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.


Q: Does the less restrictive cancellation policy apply to all future arrival dates?
A:
 Yes, the cancellation policy currently applies to all future arrival dates for reservations in 2020 that are booked or changed, however, when operations resume, the 24 hour cancellation policy will be updated.

Q: Best mode of contact for cancelling or changing my reservation?
A: 
[email protected]  For Weddings or Group Bookings – [email protected]

Special Offers, Ucluelet Getaway Packages & Vacation Getaways

Black Rock Oceanfront Resort offers a spectacular escape from the everyday in beautiful Ucluelet, BC. Experience the wild beauty and excitement of a Vancouver Island vacation at our spectacular oceanfront resort in the gorgeous coastal village of Ucluelet. Enjoy winter storm watching, spring whale watching, summer fishing or a romantic fall retreat. Each season brings a magical and unique perspective to Vancouver Island’s rugged West Coast. Plan your Vancouver Island vacation and weekend getaways to Ucluelet at Black Rock Oceanfront Resort where you will enjoy casual luxury, dramatic scenery and exceptional hospitality year round.